Information on Ordering
Products purchased from this site are securely transacted through PayPal. If you do not have a PayPal account, visit PayPal.com to set up and account using any major credit card.
Orders are processed within 7 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.
Information on Shipping
All items are well packed and shipped in bubble wrap. Once your item is shipped, the buyer will receive an email notification along with delivery confirmation information provided for tracking (if available). All domestic bound orders are shipped via PosteItaliane - Posta Raccomandata service with tracking number. All international orders are shipped via PosteItaliane - Posta Raccomandata Internazionale.
Shipping Confirmation Emails
Once your order is shipped, your tracking number will be emailed to you so you can track your order via the carrier's website. Please note that our carriers do not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
INTERNATIONAL ORDERS and Customs Fees
Real Techniques cannot lower the value of a package or mark the package as a gift. Any import fees applied to the package are the responsibility of the customer. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Packages to International destinations may require additional delivery time due to Customs. We are not responsible for any delays caused by Customs.